Individuals responsible for acting as catalysts for growth and change have development needs that are unique and demanding! Advanced Consulting Skills Course is the workshop for you. Are you someone who gets results through influence rather than reporting authority? Are you a catalyst that helps other people in the organization achieve business goals?
Does your effectiveness depend upon developing a shared understanding of your internal clients’ situation and desired outcomes, and your ability to balance maintaining rapport with creating change?
The Advanced Consulting Skills Course is an intensive three-day training designed to build both the confidence and the skill to be effective as a catalyst working with internal and executive-level clients. Understand how to manage relationships with clients whose style or personality is dramatically different than yours. You will learn the skills and practice the applications using real-life content.
Consultants, through the nature of their charter, are responsible for partnering with operational leaders to deliver a solution or result. But to be effective, they must act as catalysts, that is, enter a business problem, design and implement a changed condition, then exit, on to the next challenge. Mastery of this process requires finely tuned skills. If your success depends on the client’s outcome being met, not just on the transaction itself, this course is for you.
- Learn to use a client-focused consulting intervention model; how to elicit current reality, desired outcomes; negotiate and contract for clear deliverables; identify success metrics.
- Manage the rapport-demand dynamic; learn to use the tools that affect motivation and influence responsiveness in the client.
- Practice advanced communication skills; understand human “hardware and software;” deal with deletions, distortions and generalizations in the client’s communication.
- Develop behavioral flexibility; use multiple perspectives to view the client’s problem, system or situation.
- Maintain confidence in a wide range of situations; identify the personal biases that interfere with the ability to produce results.
- Be able to work on multiple levels simultaneously, serving multiple clients and multiple outcomes.
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Who Should Attend
- OD, Training and HR Professionals
- External Consultants
- Also senior individuals in: Legal, IT, Finance and those in an “influence” position with senior management.
Advanced Consulting Skills is approved for 21.0 recertification credit
hours toward PHR, SPHR and GPHR recertification through the Human Resource Certification Institute (HRCI).
Testimonials
The biggest changes I’ve implemented as a direct result of the class are building rapport and preparing for consultative interactions. All of these skills are helping me improve my processes in building consultative relationships for long-term solutions vs. being an order-taker for quick fixes. Jamie Kelly
Learning and OD Department
Commercial Federal Bank
”The Advanced Consulting Skills course helped me see more clearly the essence of the consulting process. And that understanding has helped me focus my communication with clients to more effectively get at the heart of their wants and needs.” Jill Borgelt
Organizational Development
Physicians Mutual Insurance Company
Attending the Consulting Skills Mastery program while employed by Turner Broadcasting System Inc. was a life-changing experience for me. Before, I considered myself good at communicating with others – it seemed to come naturally. What I learned is that real communication and human interaction is both an art and a science. By learning the skills and following a consistent process, communication and consultation can be elegant and effective. I learned how my own biases were getting in my way…I am now better equipped to help clients recognize and achieve their own visions. Barbara Ford,
CUNA Mutual Group
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